Requests, confirmation, and payment
Submitting a request does not reserve inventory. A booking becomes confirmed only after ToteBuddy verifies inventory, both service addresses, appointment windows, final pricing, and payment. Estimates exclude applicable taxes and any disclosed extended-area fee.
Delivery and pickup
An adult age 18 or older must be available unless ToteBuddy approves another arrangement in writing. Customers must provide safe, accessible delivery and pickup locations, including accurate gate, elevator, parking, stair, and unit information. A preventable missed appointment may require a reasonable additional-trip fee disclosed before rescheduling.
Use and care
Totes may be used for ordinary household and office contents. They may not be used for hazardous materials, chemicals, wet paint, fuel, illegal items, loose food, or anything likely to create unsafe contamination. Totes must be returned empty, accessible, and reasonably clean.
Extensions and date changes
Published package pricing covers rentals from one to four weeks. Longer rentals and additional totes depend on availability and require confirmed custom pricing. One date adjustment requested at least 48 hours in advance is complimentary when availability permits.
Cancellations
Confirmed bookings canceled at least 48 hours before delivery are eligible for a full refund. Cancellations within 48 hours may be subject to a $25 scheduling fee. Same-day cancellations, inaccessible locations, and customer no-shows may be nonrefundable. If ToteBuddy must cancel, the customer may reschedule or receive a full refund.
Missing, damaged, or excessively dirty equipment
Normal wear is expected. Missing or unusably damaged tote-and-lid sets may be charged at the documented replacement cost, up to $25 each. A missing or unusably damaged dolly may be charged at its documented replacement cost. Excessive residue, odors, paint, food, or contamination may result in a cleaning charge of up to $5 per tote. ToteBuddy will document and communicate any charge.
Customer responsibility
Customers are responsible for packing, lifting, transporting, securing, and protecting their belongings. ToteBuddy is not responsible for loss or damage to customer contents or for injury caused by overloading, misuse, or unsafe handling of totes.